1. Accountability
Imperial Smelting & Refining Co. is responsible for maintaining and protecting the personal information under its control and shall designate one or more individuals to be accountable for the company's compliance with these principles.
 2. Identifying purposes The purposes for which personal information is collected shall be identified before or at the time the personal information is collected.
 3. Consent Individual's consent will be obtained for the collection, use or disclosure of personal information, except where the law provides an exemption.
4. Limiting collection The personal information we collect shall be limited only to that which is necessary for the purposes identified.
 5. Limiting use, disclosure and retention Personal information shall only be used or disclosed for the purposes for which it was collected, unless an individual has otherwise consented or when it is required or permitted by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
 6. Accuracy We shall keep personal information as accurate, complete and up-to-date as may be necessary to fulfill the purposes for which it is to be used.
 7. Safeguards We shall protect personal information using security safeguards that are appropriate to the sensitivity level of the personal information received.
 8. Openness Imperial Smelting & Refining Co. will provide information to individuals about our policies and procedures relating to the management of personal information that is under our control.
9. Individual's access On written request to our Privacy Officer, an individual will be informed of the existence, use and disclosure of their personal information that is under our control, and may be given access to that personal information as required and permitted by law. Individuals are entitled to challenge the accuracy and completeness of that personal information and request that it be amended, if appropriate.
 10. Handling enquiries or complaints Any questions or enquiries concerning compliance with our privacy policies and procedures may be addressed to our Privacy Officer.

Why does IMPERIAL need information about me ?

1.Identification - There are times when we may need information from you, such as your name, home or business address, phone number, and e-mail address when purchasing product or requesting information.  2.Protection against error and fraud - If we need to confirm or contact you for any reason.   3.To provide ongoing service - We use the information that you provide for such purposes as responding to your request, customizing future shopping and pricing for you, improving our web-site, and communicating with you.  4.To understand your needs and eligibility for products and services.  5.To notify you of new products and services and special announcements. (If you not wish to receive future notifications of new products and specials, you must notify our Privacy Officer.)  6.For billing and accounting services relating to our products and services.

Do I need to give my information?

Providing us with personal information is always your choice. When you request services or products from us, we ask that you provide information that enables us to respond to your requests. In doing so, you consent to our collection, use and disclosure to appropriate third parties of such personal information for these purposes. You also authorize us to use and retain this personal information for as long as it may be required for the purposes described. Your consent remains valid even after the termination of our relationship with you, unless you provide us with written notice that such consent is withdrawn.

How is consent obtained?

Consent may be obtained in various ways. We may obtain your express consent or we may determine that consent has been implied by the circumstances. Express consent could be in writing (for example in a signed consent, e-mail or application form), or verbally in person or over the telephone. When we receive personal information from you that enables us to provide you with a requested product or service, your consent to allow us to deal with that personal information in a reasonable manner will be implied.

Does IMPERIAL share the information it receives?

We have no business interest in selling and sharing our client lists or personal information to others. In certain circumstances, we may be required to provide personal information to third parties for legal or regulatory purposes. We also use this personal information to assess your future needs and to offer the products and services that may best meet those needs from ourselves. If you do not wish to receive these offers or such information, please contact our Privacy Officer.

How secure is the information?

At Imperial Smelting & Refining Co., we employ physical, electronic and procedural safeguards to protect our systems and all the personal information under our control against unauthorized access and use. Employees are governed by strict standards and policies to ensure that personal information is secure and treated with the utmost care and respect. As an e-commerce business, we must deliver the highest levels of trust and security so that you, the customer, can be certain that our website is real and that the information you send us stays private. To deliver the world's highest level of trust, Imperial Smelting & Refining Co., as a member of the VeriSign/Soltrus Trust Network, authenticates our organization by issuing us a Server ID. The Server ID enables you to verify our website and communicate via Secure Sockets Layer (SSL) encryption. This encryption process protects confidential personal information such as credit card numbers, online forms and financial data from interception and hacking.

How do I make changes or modifications to my information?

It is important that your personal information is accurate and complete at all times. We depend on you to keep us informed of any changes; such as change of address or telephone number or any corporate changes affecting your ownership or company name. In keeping accurate and complete information about you, we are able to provide you with the best possible service. You have the right to access, verify and amend the information we hold about you. Simply contact our Privacy Officer with any required updates.

Still concerned?

If you are in any way concerned about how your personal information is handled or providing information to ImperialProducts.com via the web, we suggest that you contact our Privacy Office via phone, fax or mail. Complete phone, fax and mail information of our Privacy Officer is shown below or it can be found in the Contact Us section of our website. Mail: Attention: Privacy Officer  Imperial  Smelting and Refining Co. of Canada Ltd.  451 Denison St  Markham, Ontario  L3R1B7 E-Mail: privacyofficer@imperialproducts.com Fax: 905-475-0703, Attention: Privacy Officer